军队医院收费服务质量管理现状及对策  

Situation and Strategies of Charge Quality Management in Military Hospitals

作　　者：赵雯[1] 苏燕林[1] 王敏[1] 

机构地区：[1]武警总医院,北京100039

出　　处：《解放军医院管理杂志》2008年第3期291-292,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：从医院医疗服务质量管理入手,阐述了军队医院收费服务质量管理的现状。提出针对当前网络环境下收费人员素质特征,实行医疗收费人员准入制,实行收费人员使用管理制度,实行规范化收费、进行按病种定价和付费的尝试,实行三级审核制度、建立完善财务稽核机制,实行综合考评优化激励机制、创立"品牌窗口",有效地提高收费服务质量整体水平。Based on medical quality management, the situation of charge quality in military hospital was discussed, then the strategies was put forward as follows： building enrollment rules of hospital charger, practicing personnel management, standardizing charge, defining price and payment mode, implementing three - classes check rule, and establishing and perfecting quality management mechanisms.

关 键 词：军队医院 医疗服务质量 发展趋势 

分 类 号：R197.32[医药卫生—卫生事业管理]