知识密集型服务企业与客户互动创新机制研究:以某咨询公司为例  

Mechanism of Customer Interaction in Innovation Process of KIBS

作　　者：魏江[1] 胡胜蓉[1] 袁立宏[1] 钟宪文[1] 

机构地区：[1]浙江大学管理学院,浙江杭州310058

出　　处：《西安电子科技大学学报（社会科学版）》2008年第3期14-22,共9页Journal of Xidian University：Social Science Edition

基　　金：国家自然科学基金项目(70373026);浙江省科技规划重点项目(2005C25002)

摘　　要：知识密集型服务创新过程往往是服务提供者与客户合作生产的过程,它需要双方在创新的每个阶段进行频繁的交互。本文通过对管理咨询企业创新过程的剖析,探讨了知识密集型服务业与客户互动各个阶段互动强度和知识转移路径的变化。The innovation of knowledge intensive business services （KIBS） is a cooperative producing process between KIBS and customers. Frequent interaction is required in this process. A case of consultation cooperation is analysised in this paper, aiming to study the mechanism of customer interaction during the innovation process of KIBS. The evolution of interactive intention and route of knowledge transferring during the innovation process are also discussed.

关 键 词：知识密集型服务业 服务创新 互动创新机制 知识转移 

分 类 号：F719[经济管理—产业经济]