国有医院与民营医院服务创新关键因素比较研究:浙江调查  

MComparison to service innovation factors between public hospital and private hospital:case study in Zhejiang Province

作　　者：马淑文[1] 李靖华[1] 

机构地区：[1]浙江工商大学技术与服务管理研究中心

出　　处：《中国医院》2008年第6期25-29,共5页Chinese Hospitals

基　　金：教育部人文社会科学研究一般项目(06JA630066);浙江工商大学2007年度青年人才基金项目

摘　　要：通过对浙江省内医院的问卷调查和实地调研,从定量的角度研究国有医院与民营医院在创新战略、创新资源和创新绩效三个构架下各个构面的服务创新关键因素。研究结果表明,医院在开展服务创新过程中,应根据自身的特点,认清关键因素,以提高创新绩效,增强核心竞争力。A. quantitative research by questionnaire in Zhejiang public hospital and private hospital on innovation was done. Influences factors of innovation were analyzed in views of innovation strategy, innovation resource and innovation performance. Innovation considered to be based on hospital characters and be recognized key factors. Innovation could improve hospital performance and promote core competition.

关 键 词：服务创新 关键因素 医疗机构 实证分析 浙江 

分 类 号：R197.32[医药卫生—卫生事业管理] R197.3[医药卫生—公共卫生与预防医学]