门诊就诊流程的现状及再造  

The Status of Outpatient Business Process and the Process Re-engineering

作　　者：庄俊汉 吴小龙 林汉利[1] 

机构地区：[1]深圳市第四人民医院,深圳518033

出　　处：《中国卫生经济》2008年第7期39-41,共3页Chinese Health Economics

摘　　要：分析医院门诊流程现状,根据业务流程再造原理,坚持以病人为中心,通过利用信息管理技术,改变门诊医疗服务模式,运用"变频工作制"等管理方法,以达到减少流程环节、减少排队和候诊时间,提高资源利用效率,努力实现方便、快捷和流畅的就诊流程,提高服务质量。The article analyzed status of the out-patient, according to the business process reengineering（BPR） principle, adhere to the patient as the center, through using of information management technology, and changing out-patient medical services model, and using “work inverter system” management methods to achieve the reduction process links, and lower waiting time and improve the efficiency of resource use for a convenient, speedy, smooth treatment processes and improving service quality.

关 键 词：流程再造 门诊 服务质量 

分 类 号：R197.3[医药卫生—卫生事业管理]