中国电子政务运维服务现状分析  

Analysis on Present Situation of Chinese E-gov Operation Services

作　　者：赵雪芹[1] 叶晶[1] 

机构地区：[1]武汉大学信息管理学院,湖北武汉430072

出　　处：《情报科学》2008年第7期1081-1084,1090,共5页Information Science

摘　　要：本文统计49家电子政务运维服务机构和52个参测案例,制定适合于我国现阶段的电子政务运维服务三级分析指标体系,从机构、服务、机制和趋势四个方面评价我国现阶段电子政务运维服务的整体水平,分析总结我国电子政务运维服务的成功经验与不足,用以提高我国电子政务项目的成功率和满意度,优化我国国有信息化资产的管理体制和投资效益。In this paper, the statistic resource contains 49 organizations of e - gov operation services and 52 cases offered. This paper applies ITIL framework to set down the analysis indices framework of three grades which adapts to the present situation of e - gov operation services of China. Then evaluate the general situation of the present e- gov operation services of China from the four aspects of organizations,services,mechanism and tendency. Finally analyze and summarize the success experiences and shortages of the e - gov operation services of China, aiming to improve the success rate and satisfaction degree of the e - gov projects of China, and to optimize the management system and the investment benefit of the state- owned informationized assets of China.

关 键 词：电子政务 运维服务 指标体系 

分 类 号：G203[文化科学—传播学]