基于AHP-Fuzzy法的电子阅览室服务质量评价研究  

Service Quality Evaluation of Electronic Reading Room Based on AHP-Fuzzy Method

作　　者：孙艳红[1] 徐忻[1] 熊光明[1] 

机构地区：[1]重庆交通大学图书馆,重庆400074

出　　处：《现代情报》2008年第8期164-166,179,共4页Journal of Modern Information

基　　金：重庆交通大学校青年基金研究项目(2005013)科研成果之一

摘　　要：为了准确预测电子阅览室服务质量对教学科研的影响,提出了一种基于层次分析与模糊评判(AHP-Fuzzy)的电子阅览室服务质量评价模式,首先运用层次分析法建立服务评价体系并确定各指标权重,然后运用模糊综合评价理论进行综合评价,最后根据重庆交通大学图书馆电子阅览室服务质量进行实证分析。In order to evaluate the influence of service quality of electronic reading room, this paper brought forward a new method of evaluating service quality based on AHP- Fuzzy method. It contained two steps： First, utiliz- ing the AHP theory, we set up the estimated system and fix the proportion in each target; Second, evaluated service quality of electroic reading room in theory of Fuzzy synthesis appraisal. Fiually the authors took electronic reading room of chongqing Jiaotong University as a demonstration and analyzed its service quality.

关 键 词：AHP 模糊综合评价 电子阅览室 服务质量 

分 类 号：G252[文化科学—图书馆学]