人性化服务理念在门急诊管理中的具体应用  

Application on humanistic care in out patient care management

作　　者：姚峥[1] 刘力松[1] 张育[1] 吉训明[1] 

机构地区：[1]首都医科大学宣武医院门诊部,北京宣武区长椿街45号100053

出　　处：《中国医院》2008年第9期19-20,共2页Chinese Hospitals

摘　　要：随着医疗环境和广大人民群众对医疗需求的不断变化,要求医院提供更加优质的人性化服务。我院一直本着"以人为本"、"医疗质量与安全第一"和"注重安全隐患"的服务宗旨,转变服务理念,提高门急诊管理水平,改进服务措施,满足百姓需求,推进我院门急诊医疗工作的发展。With the changing of medical environment and medical demands, humanistic care service was required in hospital. With the mission of human centered, hospital quality and medical safety first and attendance of hidden dangerous, Xuanwu hospital transferred medical service vision, improved out patient magamenent, promoted service methods to satisfy patient＇ s demands. Out patient management in Xuanwu hospital was improved.

关 键 词：人性化服务 门急诊 管理 

分 类 号：R197.3[医药卫生—卫生事业管理] R197.32[医药卫生—公共卫生与预防医学]