某院E-门诊预约挂号子系统应用分析  

Analysis on The Application of System of Outpatient Department Appointment and Registration

作　　者：苑继承[1] 李运明[2] 刘雅[1] 

机构地区：[1]第四军医大学西京医院门诊部,西安710032 [2]成都军区总医院质量管理科,成都610083

出　　处：《解放军医院管理杂志》2008年第8期777-778,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：目的:了解某医院应用E-门诊预约挂号子系统情况,为门诊科学管理提供理论依据。方法:对某医院2003年3月—2007年2月注册会员及预约挂号情况进行调查分析。结果:4年来累计注册会员人数17633人,分布于30余个省和自治区,其中西安占51.49%,陕西其他地区占32.84%,甘肃占6.60%,山西占3.50%,河南占2.11%。累计预约次数达149590人次,其中注册会员预约占40.37%。注册会员赴约率为89.90%,高于非注册会员赴约率75.41%(x2=4958.914,P<0.01)。结论:E-门诊预约挂号子系统为广大患者提供了便捷、优质的预约挂号服务,提高了门诊服务档次,有效地缓解患者挂专家号难、挂号排队时间长等问题。Objective：To investigate the current situation of the application of electronic outpatient department appointment and registration system. To offer some evidences for the management of outpatient department. Methods： The characteristics of registered members and appointing status were explored between March 2003 and February 2007. Results： 17 633 patients had registered as members in the past 4 years, who came from over 30 districts. 51.49% of registered members came from Xi：an, 32.84% from other places in Shanxi, 6.60% from Gansu, 3.50% from Shanxi, 2. 11% from Henan. 149 590 person-times had appointing registration, and 40.37% of them were bespoken by registered members. The registered members＇rate of keeping bespeak was 89.90% , and was higher than non - registered members＇rate 75.41% （ X^2 =4 958. 914,P 〈0.01 ）. Conclusions： The system provided patients with convenient and high quality appointing service, which improved the service level of outpatient department, and solved the problems of registering difficultly and queuing for too much time.

关 键 词：门诊管理 数字化 医院信息系统 

分 类 号：R197.32[医药卫生—卫生事业管理]