客户知识管理中的知识转移模式研究  

Research on Knowledge Transfer Mode in Customer Knowledge Management

作　　者：赵文军[1] 

机构地区：[1]华中师范大学信息管理系,湖北武汉430079

出　　处：《现代情报》2008年第9期131-133,共3页Journal of Modern Information

摘　　要：本文从客户知识转移的本体层次、知识转移的步骤以及知识转移的核心流程3个方面,构建了客户知识转移模式的基本框架,并从人力资源、组织结构、组织文化和信息技术4个方面探讨了知识转移流程模式的支持因。This article has constructed the basic framework on customer knowledge transfer mode from knowledge transfer ontology, knowledge transfer steps as well as knowledge transfer core process, and has discussed the support factors of knowledge transfer process mode from four aspects, including the human resources, the organizational structure, the organization culture and the information technology.

关 键 词：知识转移 知识流程 知识流 

分 类 号：D63[政治法律—政治学]