实时虚拟参考咨询专家系统的设计实现  

Design and Implementation of Real-time Digital Reference Service Based on Expert Systems

作　　者：马金林[1] 

机构地区：[1]北方民族大学图书馆,银川750021

出　　处：《重庆工学院学报（自然科学版）》2008年第9期170-172,共3页Journal of Chongqing Institute of Technology

摘　　要：针对目前使用的参考咨询系统存在的缺点,将专家系统、咨询专家、移动咨询相结合,以系统调度程序为核心,采用专家系统、人工咨询(通过咨询程序)、移动咨询(通过移动办公)的咨询模式,为实时参考咨询提供一种新的解决途径.介绍了系统体系结构与实现方法,并对系统的监控及管理提出了建议.The reference consultation systems mostly provide services to the customer on the basis of the FAQ database or the expert systems. The reference consultation systems used today has many shortages. In this paper, the expert system, consultation expert and mobile digital reference consultation are combined together to carry out real-time reference consultation services and provide a new way to implement real-time reference consultation. Besides suggestions about system monitoring and management are put forward.

关 键 词：专家系统 实时 移动咨询 FAQ 

分 类 号：TP391[自动化与计算机技术—计算机应用技术]