贫困地区医疗服务供需方对医疗服务质量的评价  

The Appraisal of Medical Service Quality of Medical Service Supplies and Consumers about in the Poor Area

作　　者：郝敏[1] 余雪梅[1] 沈霞[1] 

机构地区：[1]华中科技大学同济医学院附属同济医院人事处,武汉430030

出　　处：《解放军医院管理杂志》2008年第9期834-836,共3页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：本文通过对某贫困地区4个县的县乡医疗机构中的工作人员及患者进行调查,了解评价医院医疗服务质量方面的观点和态度,为提高医疗服务质量提供解决思路;并通过研究找出,在现阶段及现有条件下,可控制的主要干预点及可行的干预措施,为改善医患关系、提高医院的医疗服务质量、增加医院的社会和经济效益提供理论借鉴。Through surveying the county township medical staff and sufferer of 4 counties in some province, understand their views about the non -technological factors in the medical service quality, offer solving ideas to improve the medical service quality, find out the controllable main intervention clicking and feasible intervening measure under the present stage and existing conditions, offer the theory reference to improve the relationship between doetors and patients, to improve the medical service quality and to increase the society and economic benefits of hospital.

关 键 词：医疗服务 质量 评价 贫困地区 

分 类 号：R197.32[医药卫生—卫生事业管理]