应急期间服务运作系统能力的采购和恢复模型  

Capacity Procurement and Recovery Model of Service Operation System during the Disruption

作　　者：包兴[1] 季建华[1] 邵晓峰[1] 唐讴 刘希龙[3] 

机构地区：[1]上海交通大学安泰经济与管理学院,上海200052 [2]瑞典林雪平大学科技学院,瑞典SE-581 [3]中国国家发展和改革委员会,北京100824

出　　处：《中国管理科学》2008年第5期64-70,共7页Chinese Journal of Management Science

基　　金：国家自然科学基金重点项目(70732003);上海市自然基金资助项目(07ZR14055)

摘　　要：分析了大型服务运作系统应急期间的能力应急管理模式,围绕系统内部能力恢复和外部能力采购,综合考虑社会惩罚成本,以应急期间的总成本最小为目标构建了相应的数学模型。通过数值仿真得到4个重要的管理学结论,对社会管理部门的应急政策制定以及运作系统本身在应急期间的科学决策均具有重要的指导意义。The capacity management mode of large-scale service operation systems during the disruption is analyzed. Mathematic model is created with the capacity recovery and procurement, considering the social penalty cost to minimize the total disruption management cost. 4 important managerial insights are obtained through numerical simulation, which are useful for the guidance in policy making of the social administration department and scientific decisions of the service operation systems themselves when capacity is injured after disruption.

关 键 词：服务运作系统 应急管理 能力采购 能力恢复 

分 类 号：F406.14[经济管理—产业经济]