门诊药房柜台式服务模式的应用  

Application of over-the-counter service model in the outpatient dispensary

作　　者：常红霞[1] 冯洁[1] 任浩洋[1] 

机构地区：[1]解放军总医院第二临床药局,北京100853

出　　处：《中国药物应用与监测》2008年第5期53-55,共3页Chinese Journal of Drug Application and Monitoring

摘　　要：目的:探讨柜台式药房服务模式,提高药房服务质量,促进合理用药。方法:对我院老年门诊药房建立柜台式服务模式的背景、准备、运行的全过程进行回顾、总结与分析。结果:通过柜台式服务,确立了药房的工作目标和原则;进一步健全和完善了岗位职责、操作规范、标准化服务用语,提高了药师的服务意识和技巧,强化了药师的责任。结论:柜台式服务模式的实施有利于优良药房服务体系的形成,便于开展药学服务,体现药师的专业价值,增强医院药学服务的吸引力。Objective：To discuss over-the-counter service model in the outpatient pharmacy,improve the quality of pharmacy service and promote rational drug use.Methods：Using retrospective analysis methods,we analyze and summarize the whole process including the background,preparation,procedure in establishing the over-the-counter service model in the outpatient dispensary of our hospital.Results：The working objectives and principles of the outpatient pharmacy have been established through the over-the-counter service model,the position and responsibility of pharmacist,the operation criterion and standardized service language have been further improved and consummated,and the service consciousness and techniques of pharmacist have been improved and their responsibilities have been reinforced.Conclusion：The implementation of the over-the-counter service model can facilitate the establishment of excellent service system in the outpatient dispensary,manifest pharmacists＇ professional value,promote the attraction of pharmaceutical care in hospital.

关 键 词：门诊药房 柜台式服务 药师 

分 类 号：R952[医药卫生—药学]