论图书馆服务补救的有效开展  

The effective development of library service recovery

作　　者：范艳君[1] 

机构地区：[1]长春师范学院图书馆,吉林长春130012

出　　处：《长春大学学报》2008年第11期95-97,共3页Journal of Changchun University

摘　　要：论述了服务补救的基本内容,认为图书馆应该从多方面有效开展图书馆服务补救,主要包括强化服务补救意识、制定服务标准、开辟投诉渠道、构建服务补救系统及加强图书馆的人员管理等。This article discusses the basic contents of library service recovery. It considers that library should develop library service recovery effectively from such aspects as strengthening the awareness of library service recovery, establishing service standards, opening up complaint channels, building service recovery systems and strengthening personnel managements.

关 键 词：图书馆 服务补救 服务失误 读者服务 

分 类 号：G252[文化科学—图书馆学]