对出院患者进行电话回访的做法与效果  

The practice and effect of telephone follow-up for discharged patients

作　　者：郝凤琴[1] 吴智萍[1] 雷国萍[1] 

机构地区：[1]中山市陈星海医院体检中心,广东中山528415

出　　处：《护理管理杂志》2009年第1期46-47,共2页Journal of Nursing Administration

摘　　要：目的通过对出院患者进行电话回访,提高患者对医院的满意度。方法成立健康服务中心,收集出院患者的回访资料,通过电话随访了解患者出院后恢复情况并进行健康指导及征求意见。结果提高了患者满意度(P<0.05);并在回访中发现21例患者需及时来院复诊,其中7例需住院治疗。结论对出院患者进行电话回访,可以提高其满意度。Objective To increase patients＇ satistaetion through telephone follow - up for discharged patients. Methods A health care service center was set up to collect the data of discharged patients, and provided health supervision by telephonefollow - up. Results This practice increased the patients＇ satisfaction（P 〈 0.05） and detected 21 patients who need to seek medical consuhation and 7 patients who need to be hospitalized in time. Conclusion The practice of telephone follow - up for discharged patients can increase the patients＇ satisfaction.

关 键 词：出院患者 电话回访 满意度 

分 类 号：C931.2[经济管理—管理学]