患者复诊预约在门诊医疗服务流程管理中应用的分析  

Analysis on reservation for return visit patient in outpatient medical service process

作　　者：樊晓鸣[1] 张红卫[1] 杨骅[1] 

机构地区：[1]第二军医大学上海长海医院门诊部,上海市杨浦区长海路174号200433

出　　处：《中国医院》2009年第2期32-35,共4页Chinese Hospitals

摘　　要：从门诊一周就诊人次及复诊人次指数分析着手,借鉴流程管理理论和技术,阐述和分析了医院门诊复诊患者预约服务对门诊医疗服务管理的作用,为门诊流程管理中预约服务工作的开展和规范化管理提供了借鉴和参考。Based on the theory and technology of process management, index of outpatient volume and return visit patients was analyzed. The functions of reservation for return visit patient in outpatient medical service process were discussed. The application and management of reservation in outpatient management were analyzed.

关 键 词：复诊预约 医疗服务 流程管理 指数分析 

分 类 号：R197.1[医药卫生—卫生事业管理] R197.32[医药卫生—公共卫生与预防医学]