基于知识转移的医患关系管理  

Doctor-patient relationship management based on knowledge transference

作　　者：胡西厚[1] 陈树军[2] 王久永[1] 于微微[1] 

机构地区：[1]滨州医学院,山东滨州256603 [2]滨州医学院附属医院,山东滨州256603

出　　处：《中国医院管理》2009年第3期44-45,共2页Chinese Hospital Management

基　　金：山东省软科学研究计划项目(2008RKB183)

摘　　要：将知识转移的理念和方法引入医患关系管理系统中,建立基于知识转移的医患关系管理系统,一方面,能够利用知识转移为患者提供良好的医疗服务并使其增值;另一方面,利用知识为患者增值会导致更深层次的医患关系,提高患者忠诚度和社会信任度,提升医院的核心竞争力。To introduce concepts and methods of knowledge transference into doctor-patient relationship managemeat system and to set up the doCtor-patient relationship management system based on knowledge transference will provide patients with fairly good medical treatment service and knowledge by means of using knowledge transference on one hand, and on the other hand, it will also better the doctor-patient relationship in depth, enhance patient＇s loyalty and social trust, and promote nuclear competitiveness of the hospital.

关 键 词：知识转移 医患关系 管理 

分 类 号：R197.3[医药卫生—卫生事业管理]