谈优化医院行政管理流程  

Optimizing the Administrative Management Procedure of Hospital

作　　者：郑延松[1] 欧阳亚迪[1] 陈志来[1] 武强[1] 范利[1] 

机构地区：[1]解放军总医院南楼临床部,北京100853

出　　处：《解放军医院管理杂志》2009年第2期117-118,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：医院的业务流程可以分为核心流程和辅助流程。核心流程以患者为中心,而辅助流程应以医务人员为中心。优化辅助流程,为医务人员提供人性化服务,为临床科室减负,能够促进核心流程发挥更大的效益。Hospital business procedure can be classified as core process and supporting process.Patients are the focus of the core process and medical staffs are the focus of the supporting process.Optimizing the supporting process,namely executive process,can offer medical staffs humanistic service to relieve the clinical departments,and then facilitate the core process to realize more benefits.

关 键 词：流程管理 医院 

分 类 号：R197.32[医药卫生—卫生事业管理]