中国国有商业银行服务创新测评  

Evaluation on Service Innovation of State-owned Commercial Banks in China

作　　者：申静[1] 张亮[1] 

机构地区：[1]北京大学信息管理系,北京100871

出　　处：《技术经济》2009年第4期17-23,共7页Journal of Technology Economics

摘　　要：基于对服务创新及其在国有商业银行发展中的重要作用的认识,本文试图通过分析我国国有商业银行的发展特征及其服务创新的现状,构建适合我国国有商业银行的服务创新评价指标体系,并以中国工商银行、中国银行、中国建设银行、交通银行4家上市的我国国有商业银行及部分股份制商业银行为例,对其服务创新进行测评比较,从而对我国国有商业银行的服务创新水平做出较客观的科学评价,并提出相应的发展建议。Based on the recognition of service innovation and its importance in the development in state-owned commercial banks in China, by analyzing the characteristics of state-owned commercial banks in China and their service innovation status, this paper tries to construct an evaluation index system of service innovation that fits for state-owned commercial banks in China, and evaluates comparatively the service innovation of state-owned commercial hanks and joint-stock banks in China. According to the objective evaluation results on service innovation of state-owned banks in Chlna,it puts forward the corresponding development suggestions.

关 键 词：国有商业银行 服务创新 评价指标体系 中国 

分 类 号：F832.2[经济管理—金融学]