急诊患儿家属对护理工作需求情况调查分析  

Investigation on the Requirement of the Paediatric Patients' Family on Nursing Care in Emergent Department

作　　者：文美月[1] 关如虹[1] 

机构地区：[1]广东省江门市妇幼保健院,广东江门529000

出　　处：《河北医学》2009年第5期603-605,共3页Hebei Medicine

摘　　要：目的:了解儿科急诊患儿家属在陪护期间对护理工作的相关需求,为提高急诊护理服务质量提供依据。方法:采用自行设计的急诊患儿家属对护理工作需求因素问卷调查表,对936名患儿家属进行问卷调查。结果:在10项需求因素中,急诊患儿家属对护理工作需求因素中前五位有工作效率、护理技能、服务态度、沟通技巧、病情观察等,非常需要率分别为98.30%、96.18%、85.14%、66.67%、65.00%,患儿父母在患儿急诊时的需求程度高,非常需要率达95.20%;后五位有护理效果、健康教育、用药信息指导、治疗环境、心理辅导等,非常需要率分别为62.29%、58.85%、41.76%、35.87%、30.34%。结论:要充分发挥急诊护理工作的优势;重视患儿家属对护理工作需求的主动服务因素;使急诊护理工作成为主动服务模式,以满足患儿家长的需求,从而提高护理工作质量。Objective： We investigated the requirement of the paediatric patients＇ family in emergent department by questionnaire in order to improve the nursing care of emergent department. Method： We investigated 936 families of paediatric patients by questionnaire designed by ourselves. Result： The requiremerit rates of work efficiency, nursing skill, serving attitude, skill of communication and symptom observation was 98.3%, 96.18%, 85.14%, 66.67% and 65.00% respectively. They were the top 5 requirements. The other requirements are nursing care effect, health care education, medication guide, treating environment and psychological guide, with the requirement rate are 62.29%, 58.85%, 41.76%, 35.87% and 30.34% respectively. Conclusion： We should attach important to the requirement of the paediatric patients＇ family in order to make emergent nursing care a initiative serving mode and improve the quality of nursing care.

关 键 词：急诊 患儿家属 护理需求 

分 类 号：R473.72[医药卫生—护理学]