ISO9000在CT室质量管理中的应用  

The Application of ISO9000 on Quality Management in CT Department

作　　者：彭志远[1] 张燕丽[1] 彭诗寒[1] 

机构地区：[1]泸州市人民医院,四川泸州646000

出　　处：《中国卫生质量管理》2009年第3期68-70,共3页Chinese Health Quality Management

摘　　要：目的进一步提高医院CT室的医疗服务质量,实现CT室的规范化管理。方法建立ISO9000:2000质量管理体系并持续改进。结果实施4年来,CT室各项指标逐年上升,患者满意度提高。结论CT室推行ISO9000:2000质量管理体系,提高了医疗质量,减少了医疗纠纷,提高了患者满意度,增强了市场竞争力。Objective To further enhance the medical service quality and implement the standardized management of CT department in hospital. Method Establishing ISO9001：2000 Quality Management System and continuing improvement. Result Since the four - year implementation of the system, every index of CT department increased year by year, the patients and clinical satisfaction degree also improved. Conclusion Implementing ISO9001：2000 Quality Management System in CT department improved medical quality, reduced the medical disputes, improved the patients satisfaction degree, and enhanced the market competitive power.

关 键 词：ISO9000:2000 CT室 质量管理 

分 类 号：R197.32[医药卫生—卫生事业管理] R197.3[医药卫生—公共卫生与预防医学]