病人反应性与其对医疗服务满意度调查分析  

Search and analyses the patient reaction and rate of satisfy for the medicine service

作　　者：臧立新[1] 

机构地区：[1]哈尔滨医科大学口腔医院,黑龙江哈尔滨150001

出　　处：《中国医院管理》2009年第6期30-31,共2页Chinese Hospital Management

摘　　要：目的从不同角度探讨患者就医的满意度,为医院管理者提供解决问题的理论依据。方法对2008年2—12月来某医院就医的500名患者进行调查,统计数据,找出患者就医的不满意所在,并进行分析,提出可行的解决方法。结果对5个相关因素进行分析,发现年龄、文化程度及收入等的不同对医疗服务满意度造成的差别。结论综合评价人群对卫生系统的普遍、合理的期望,从医务人员自身做起,尤其提高人群整体的文化程度,并考虑不同人群的要求和期望,将会增加对反应性的认识程度,进而提高整个卫生系统的服务水平。Objective Approach the rate of patient＇s gratification when he accept medical service from difference viewing, to help the hospital regulator find the way solving problem. Methods Research 500 patients who therapy in a hospital from February to December in 2008, statistics data, find the occasions of unsatisfied for medicine and analyses to find the key. Results Through analyses five correlation factors, to find age, education, income et cetera made the different of rate of satiety to medical treatment. Conclusion Colligation estimate the generally and reasonable expectation of public, the education of crowd should raise, especial medical staff, different people need and desire should be regard, it can raise the recognition to reactionary, and then improve the quality of whole medical system.

关 键 词：患者 满意 服务 

分 类 号：R197.3[医药卫生—卫生事业管理]