电子商务物流配送服务水平与客户关系研究  

Study on Electronic Commerce Logistics Distribution Service Level and Client Relationship

作　　者：王劲恺[1,2] 周华彬 杨东援[1] 

机构地区：[1]同济大学交通运输工程学院,上海200092 [2]阿特金斯顾问上海分公司,上海200001 [3]北上海现代物流园区,上海200072

出　　处：《计算机工程》2009年第13期261-263,276,共4页Computer Engineering

摘　　要：利用多Agent技术为基础的计算实验方法,提出基于Agent的电子物流配送服务商选择结构,建立电子商务物流配送服务商评价选择模型。对电子商务物流配送客户关系中的物流配送服务水平与客户规模关系进行Swarm计算实验模拟,得出物流配送服务水平与客户关系的一般规律。Electronic commerce logistics distribution service level is uneven. It is a complex process that customer chooses satisfied logistics service provider. This paper constructs Agent-based calculation experiment to simulate the selection process of logistic ser＇~ice provider. It establishes the flow and the frame of electronic commerce logistics distribution performance level appraisal and provider selection, it also establishes the evaluating and selecting model based on multi-Agent with Swarm, and gives an example of relationship between logistics distribution service level and client size.

关 键 词：AGENT技术 电子商务 物流配送 服务水平 

分 类 号：TP181[自动化与计算机技术—控制理论与控制工程]