基于粗糙集的患者满意度评价模型及其实证分析  

Empirical Analysis on Evaluation Model of Patient Satisfaction Based on Rough Set

作　　者：李丽清[1] 刘卫东[1] 

机构地区：[1]南昌大学管理科学与工程系,江西南昌330031

出　　处：《数学的实践与认识》2009年第14期25-30,共6页Mathematics in Practice and Theory

基　　金：2008年江西省研究生创新专项基金(YC08A004);2008年江西省卫生厅课题(20082039)

摘　　要：在文献阅读及实地调研的基础上,本文提出了患者满意度的定义,建立了影响患者满意度的指标体系,介绍了粗糙集的相关概念及利用粗糙集进行评价的步骤,提出了新的约简方法,构建了基于粗糙集的患者满意度评价模型并进行了实证分析,得出了影响患者满意度的关键指标,并计算了关键指标权重,对江西省十个医院进行了综合评价值的计算.At the first, the authors posed the definition of patient satisfaction and set up the index system on the basis of the literature reading and researching on the spot. Then introduced rough set theory. At last, put forward a new reduct approach, formed an evaluation model about patient satisfaction based on empirical analysis, obtained the key evaluation indexes of patient satisfaction, calculated the weight of key evaluation indexes, and computed the comprehensive value of ten hospitals in Jiangxi province.

关 键 词：粗糙集 患者满意度 评价模型 

分 类 号：R197.3[医药卫生—卫生事业管理] O159[医药卫生—公共卫生与预防医学]