把战略转化为行动——某三甲医院实施平衡记分卡效果的行动研究  

Translating strategy into action: an action research of the effort of application of Balanced Score Card in a three-level general hospital

作　　者：高天[1] 刘子栋[1] 王国兴[1] 王少梅[1] 

机构地区：[1]山东大学附属济南市中心医院,山东济南250013

出　　处：《中国医院管理》2009年第9期45-48,共4页Chinese Hospital Management

摘　　要：通过对某三甲医院实施平衡记分卡的行动研究,发现实施平衡记分卡可以帮助医院把战略转化为行动,帮助医院与科室搭建沟通平台,使医院、科室工作目标性导向增强,建立统一的绩效评估体系,促进合作、学习与成长问题的解决,促进医院发展战略目标与科室发展计划的统一性,改善医院绩效。Through an action research during applying Balanced Score Card （BSC） in a three-level general hospital. It indicates that applying BSC helped the hospital translating its strategy into action, built a platform for communication and strengthened the goal-oriented within the hospital, set up a whole performance measurement system, promote the solvement of problems on co-operation and learning and growth, promote the consistency between hospital＇s trategy and department＇s plan of business, and improve the hospital performance.

关 键 词：医院 平衡记分卡 绩效管理 行动研究 

分 类 号：R197.3[医药卫生—卫生事业管理]