基于Web服务技术的客户服务支持系统设计与实现  

Design and Implementation of Customer-Service System based on Web bservice

作　　者：张桂宾 杨志波[2] 

机构地区：[1]烟台张裕葡萄酒有限公司,山东烟台264005 [2]河南理工大学机械与动力工程学院,河南焦作454000

出　　处：《电脑开发与应用》2009年第9期1-3,共3页Computer Development & Applications

基　　金：河南省教育厅自然科学基金资助项目(2009B460005)

摘　　要：随着企业竞争日益激烈,如何构建满足现代企业要求的客户服务系统,已成为当前研究的热点问题。首先分析了传统客户服务支持系统存在的局限性,探讨了基于Web服务技术构建柔性化客户服务支持系统的方法、策略,并提出一个新的客户服务支持系统体系结构。最后,结合实例分析了框架设计方案的具体实现。The method of designing the customer-service system more and more important and popular. This paper analyzes that customer-service system takes on an important role in CRM, and discusses the localizations of traditional customer-service system. After the features of WebService are briefly introduced, a new customer-service system based on Webservice is proposed. Based on the functions and features of customer-service system, application layer is built by Facade design pattern. XML-formatted data service is offered and remote WEB APIS are supplied by the system. Finally, an example of this framework is given.

关 键 词：客户服务系统 Web服务 Facade设计模式 XML技术 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论]