基于信息技术的门诊就诊流程改造  

Clinic Visiting Process Transformation Based on Information Technology

作　　者：刘彦慧 刘洪伟[2] 

机构地区：[1]天津中药大学护理系,天津市南开区鞍山西道312号300193 [2]天津大学管理学院,天津市南开区卫津路92号300072

出　　处：《中国数字医学》2009年第9期18-20,共3页China Digital Medicine

基　　金：天津市社科基金(编号:TJGL07-006)~~

摘　　要：通过分析、诊断医院门诊就诊流程存在的问题，运用业务流程改进的技术和方法，对就诊流程进行改造，得出一套合理可行的改善方案。经过改进，使就诊流程更加科学、合理，缩短了患者非医疗等待的时间，提高了门诊工作效率。并最终提高医院综合竞争力和病人就诊满意度。Through analyzing and diagnosing problems in clinic visiting process and taking use of the improved technology as well as methods by businesses process, it has transformed the visiting process and concluded a rational and feasible improvement plan. Thus, such improvement makes the visiting process more scientific and rational, reduces patient＇ s waiting time not for treatment, elevate the clinical working efficiency, and finally increase the comprehensive competition of hospital and visiting satisfaction of patients.

关 键 词：信息技术 业务流程改进 门诊 就诊流程 

分 类 号：R197.32[医药卫生—卫生事业管理] R197.3[医药卫生—公共卫生与预防医学]