中心供应室绿色通道创建的实践  

Establishment of Central Sterilization Supply Department Green Pass Way:Thinking and Practice

作　　者：金技丽[1] 余利君[1] 

机构地区：[1]慈溪市人民医院护理部,浙江慈溪315300

出　　处：《中华医院感染学杂志》2009年第18期2463-2464,共2页Chinese Journal of Nosocomiology

摘　　要：目的探讨中心供应室工作模式,改变供应室服务理念,提高临床科室对供应室服务的满意度。方法从2007年起,护理部提出创建供应室绿色通道目标,对供应室工作实施精细管理模式,实行错时排班,延长供应室向临床服务的时间,配置经过培训的工人专门为应急物资的下送作保障,并实施个体化包裹制作以满足临床的特殊需要。结果临床科室对供应室的满意度由2005年的58.0%提高到2008年的95.1%,投诉次数由2005年的15次减少到0投诉,差异有统计学意义(P<0.01)。结论通过供应室绿色通道的创建,改变了供应室服务理念,提高了临床科室对供应室工作的满意度。OBJECTIVE Discussing the central sterilization and supply department （CSSD） working model, to change CSSD serving concept and to improve clinical satisfaction degree for CSSD. METHODS Nurse in charge set forth an aim to establish CSSD green pass way in 2007. CSSD applied the meticulous administration, prolonged its serving time, assigned trained workers to deliver emergency articles, and prepared the individual packets to meet clinical special needs. RESULTS Clinical satisfaction degree was increased from 58.0% in 2005 to 95.1%in 2008, and complains were decreased from 15 times in 2005 to zero in 2008 （P〈0. 01）. CONCLUSIONS Establishing CSSD green pass way can change CSSD serving concept and improve clinical satisfaction degree.

关 键 词：中心供应室 绿色通道 创建 

分 类 号：R187[医药卫生—流行病学]