物业服务集成商及其集成服务模式  

Property Service Integrator and Integrated Service Model

作　　者：谢爱国[1] 董肇君[1] 

机构地区：[1]天津城市建设学院管理工程系,天津300384

出　　处：《天津城市建设学院学报》2009年第3期228-231,共4页Journal of Tianjin Institute of Urban Construction

摘　　要：物业服务集成商是随着物业企业在量和质两方面的成长而形成的知识型企业形态.物业管理中的知识应服务于前期的物业开发过程,从物业生命周期的角度审视物业服务集成商的定位,拓展了以服务外包为核心的物业服务集成商的内涵.集成服务模式的核心内容包括服务对象、服务内容和服务策略.集成服务对象包括物业生命周期中的各个参与主体,集成服务内容应面向物业开发和使用中的现实需求和潜在需求,集成服务策略包括品牌策略、组织策略、人才策略和信息策略.With the growth of property service enterprise in quantity and quality,property service integrator comes into being as a type of knowledge-based enterprise which requires that the knowledge of property management be applied to the development process.This paper firstly investigates the role of property service integrator from the perspective of the whole life cycle of the property and enriches the connotations of the outsourcing-centered property service integrator.And then the paper discusses integrated service model’s core contents: service objects which cover all the participants in the whole life cycle of the property,service contents which should meet the current and potential demands of property construction and maintenance,and service strategies which include the strategy of brand,of organization,of talent and of information.

关 键 词：物业管理 物业服务 物业服务集成商 集成服务模式 

分 类 号：F293.33[经济管理—国民经济]