Probe on Network-based Collaborative Maintenance Model for After-sales Equipment  

作　　者：CHEN Xiaohui SHENG Tianwen YI Shuping 

机构地区：[1]State Key Laboratory of Mechanical Transmission, Chongqing University, Chongqing 400030, China [2]College of Mechanical Engineering, Chongqing University, Chongqing 400030, China

出　　处：《Chinese Journal of Mechanical Engineering》2009年第5期702-709,共8页中国机械工程学报（英文版）

基　　金：supported by National Natural Science Foundation of China (Grant No. 70301012);National Hi-tech Research and Development Program of China (863 Program, Grant No. 2006AA04Z369-1);Innovative Talent Project of the Third Stage of "211" Project, Chongqing University, China (Grant No. S-09107)

摘　　要：In order to make equipment run safely, economically and continuously, some new maintenance models were put forward to improve the equipment after-sale maintenance service, such as E-maintenance, third-party maintenance, etc. To certain extent, the models solved the problem of the distance between the manufacturer and customer and the dispersion of the maintenance technologies, however, those resources are still widely distributed and do not collaborate efficiently. In this paper, a network-based collaborative maintenance service model was proposed for after-sales equipment to solve the problem of maintenance resources integration. Concretely, equipment designers, maintainers, spare parts suppliers and maintenance experts were grouped together to establish dynamic alliance. The leader of the alliance is the manufacturer under guaranty period or equipment user exceeding the guaranty period. The process of maintenance service was divided into three stages which are fault diagnosis, maintenance decision and maintenance implementation. The sub-alliances were established to carry out maintenance work at each stage. In addition, the business process of network-based collaborative maintenance was analyzed and collaborative business system for equipment＇s after-sales collaborative maintenance service was designed. In the end, an informational economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance model.In order to make equipment run safely, economically and continuously, some new maintenance models were put forward to improve the equipment after-sale maintenance service, such as E-maintenance, third-party maintenance, etc. To certain extent, the models solved the problem of the distance between the manufacturer and customer and the dispersion of the maintenance technologies, however, those resources are still widely distributed and do not collaborate efficiently. In this paper, a network-based collaborative maintenance service model was proposed for after-sales equipment to solve the problem of maintenance resources integration. Concretely, equipment designers, maintainers, spare parts suppliers and maintenance experts were grouped together to establish dynamic alliance. The leader of the alliance is the manufacturer under guaranty period or equipment user exceeding the guaranty period. The process of maintenance service was divided into three stages which are fault diagnosis, maintenance decision and maintenance implementation. The sub-alliances were established to carry out maintenance work at each stage. In addition, the business process of network-based collaborative maintenance was analyzed and collaborative business system for equipment＇s after-sales collaborative maintenance service was designed. In the end, an informational economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance model.

关 键 词：network-based collaborative maintenance after-sales service dynamic maintenance alliance information economics 

分 类 号：F426.471[经济管理—产业经济] TN949.7[电子电信—信号与信息处理]