图书馆全面质量管理与读者满意度调查——ISO9000在图书馆的实践  

Implementation of TQM and Readers' Satisfaction Degree Survey in University Libraries——Practice of ISO9000 Standard Quality Control System in Libraries

作　　者：任通顺[1] 

机构地区：[1]哈尔滨理工大学图书馆,黑龙江哈尔滨150040

出　　处：《现代情报》2009年第10期205-207,共3页Journal of Modern Information

基　　金：黑龙江省高等教育学会高等教育科学研究"十一五"规划课题"读者满意度测评指标体系构建研究"(项目编号:115F-050);哈尔滨理工大学教学研究课题"高校图书馆的馆藏质量优化研究"(项目编号:P200800109)阶段性研究成果之一

摘　　要：简要介绍ISO9000质量管理体系标准及其在图书馆界应用的现状。该标准在图书馆的适应性、有效性和必要性,推动了图书馆质量管理的规范化、现代化。本文通过其运行的实践,论述了读者满意度调查、分析中存在的问题以及产生问题的原因,并提出了相应的解决办法。This paper introduced the connotation and the status quo of application ofISO 9000 in libraries. The adaptability, validity and neeessity of carrying out IS09000 Standard Quality Control System in libraries, have promoted the standardization and modernization of library quality control. Through its operation of practice, this paper expounded the problems and causes which were existed in readers＇ satisfaction degree survey and analysis, and proposed its corresponding solution.

关 键 词：图书馆 质量管理体系 读者满意度调查 

分 类 号：G252[文化科学—图书馆学]