人性化服务管理模式在NICU管理中的应用  

The Application of Humanistic Service Managing Mode in the Management of NICU

作　　者：俞国琴[1] 胡春梅[1] 

机构地区：[1]绍兴市妇幼保健院,浙江绍兴312000

出　　处：《中国医学伦理学》2009年第5期107-109,共3页Chinese Medical Ethics

摘　　要：目的探讨人性化服务管理在NICU管理中的临床效果。方法通过对患儿、患儿家属、护理人员、护生采取不同的人性化服务、管理和教育。结果充分调动了护士的积极性、主动性、创造性,增强护理队伍的向心力、凝聚力,提高护士整体素质,建立良好的护患、护生关系,提高了家长的满意度,进一步提高了NICU的护理质量和水平,促进医院护理质量的全面提高。结论人性化服务管理模式在NICU中应用后,使护理服务由被动变主动,提升了护理服务的内涵质量,推动了NICU整体护理的发展,值得推广应用。Objective： To explore the application and clinical effects of humanistic service management in the management of NICU. Method： Humanistic service, management and education are conducted among neonate patients, their family members, nursing staff, and nursing students in NICU, and the outcome clinical effects are investigated. Result： The application of humanistic service dramatically increases the positivity, activeness, creativity, and cohesiveness of nursing staff, improves their overall quality, helps to establish a harmonious relationship between nurses, nursing students, and neonate patients＇ family members, enhances the satisfaction degree of neonate patients＇ family members and the nursing standard in NICU, and promotes the general improvement of hospital nursing service. Conclusion： The application of humanistic service in NICU initiates nursing service, improves hospital nursing standard, promotes the general development of NICU nursing, thus deserves to be further extended and applied.

关 键 词：人性化服务 管理模式 NICU 

分 类 号：R197.32[医药卫生—卫生事业管理]