创新门诊服务流程 建设人性化门诊部  

Innovating outpatient service process and creating human based outpatient department

作　　者：杨骅[1] 李静[1] 孙颖浩[1] 陈剑伟[1] 

机构地区：[1]第二军医大学长海医院,上海市长海路168号200433

出　　处：《中国医院》2009年第12期67-68,共2页Chinese Hospitals

摘　　要：介绍了某医院将"以人为本"服务理念融入门诊楼建设中,通过人性化配置门诊设施,精细化设计服务流程,科学化建设环境景观,对该医院门诊进行了全方位的流程改造,有效提高了患者满意率。Human based conception was integrated into outpatient building construction. Outpatient service process was improved by allocating human based clinic facilities, optimizing service process and scientifically building hospital environment. Patients＇ satisfaction rate was promoted.

关 键 词：门诊 服务流程 以人为本 

分 类 号：R197.32[医药卫生—卫生事业管理] R459.7[医药卫生—公共卫生与预防医学]