手术病人对手术室护理服务项目满意度的调查  

Investigation of operating patient's satisfaction with nursing service of operation room.

作　　者：陈君华[1] 

机构地区：[1]广东省深圳市宝安区人民医院手术室,518101

出　　处：《护理实践与研究》2009年第23期124-126,共3页Nursing Practice and Research

摘　　要：目的:调查手术室护理服务质量的现状。方法:采用问卷调查方法对本院200例手术病人(除外全身麻醉病人),进行手术病人对手术室护理人员服务项目满意度的调查。结果:手术病人在术前、术中、术后不同阶段的服务需求及满意度不同。结论:在围术期不同阶段,有针对、有侧重的为病人制定护理措施,分阶段为病人提供人性化护理,可更为有效地改善病人预后。Objeetive： To investigate the operating patients＇ s satisfaction with nursing service of operation rooms. Methods：200 eases of operating patients （except of general anethesia） were investigated on their satisfaction with serviee of operation room nurses. Results：There was a significant difference of different stage of in operating patients＇ s nursing service earing operating patients of operation room. Conelusion：Operation room nurses should provide individualized service earing for the operating patients.

关 键 词：手术病人 手术室护士 服务质量 满意度 

分 类 号：R47[医药卫生—护理学]