浅议图书馆读者服务的情感投入  

Discussion on Affective Engagement in Reader Services

作　　者：刘冰[1] LIU Bing （Library of Renmin hospital of Wuhan university,Wuhan 430060,China）

机构地区：[1]武汉大学人民医院图书馆,湖北武汉430060

出　　处：《医学信息》2010年第1期80-81,共2页Journal of Medical Information

摘　　要：以尊重与信任，理解与宽容，体贴与关照为出发点，从营造良好的借阅环境和人文氛围，建立与读者的互信互动机制；以德抱怨，换位思考：彰显关爱的贴心服务及提供个性化服务等方面探讨了情感投入在图书馆读者服务工作的应用。The article discussed the affective engagement in hospital library on creating a good learning atmosphere and environment,establishing mutual trust mechanism with the reader;returnning good for evil;thinking in a manner of exchanging position;providing intimate care service and personalized services,ete from the point of view such as respect and trust;understanding and tolerance;thoughtfulness and caring.

关 键 词：图书馆 读者服务 情感投入 

分 类 号：G252[文化科学—图书馆学]