大型综合性医院门诊运营管理  

Operational Management of Outpatient Department in A Great General Hospital

作　　者：杨骅[1] 樊晓鸣[2] 

机构地区：[1]第二军医大学长海医院门诊部,上海200433 [2]解放军第323医院医务处,西安710056

出　　处：《解放军医院管理杂志》2009年第11期1076-1078,共3页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：本文分析了医院新门诊试运营过程中存在的资源使用率不高等问题,提出以患者需求为导向的医疗服务流程优化与门诊管理,以及相关运营管理标准与岗位考评机制建立的思路;为新形势下适应医改需要,提升门诊医疗服务质量和管理水平提供借鉴。The problems of outpatient department were discussed in the course of operation, and then the counter-measures were proposed as optimizing the service flow guided by patients＇demands, setting up operational standards and evaluation mechanism.

关 键 词：门诊 流程管理 运营管理 

分 类 号：R197.32[医药卫生—卫生事业管理]