关于打造参考阅览室服务品牌的思考  

Thoughts on Building Service Brand for Reference Reading Room

作　　者：杨家芬[1] 

机构地区：[1]浙江交通职业技术学院,杭州311112

出　　处：《浙江交通职业技术学院学报》2009年第4期77-79,共3页Journal of Zhejiang Institute of Communications

摘　　要：本文提出了以转变图书馆职工的服务理念、改善服务质量为核心,以提高职工的专业知识和技术水平为重点,以营造阅读环境文化为辅助,努力打造参考阅览室服务品牌的观点。Based on practical situation of the reference reading room of Zhejiang Institute of Communications, this paper proposes that service brand of reference reading room should be built up through changing librarians＇ service conception, improving service quality, upgrading librarians＇ professional knowledge and techniques, and creating reading environment culture. Reference reading room should play an active role in the institutes＇ strive for building firs - class institute by actively practicing the scientific development outlook and providing people first and superb service.

关 键 词：图书馆 参考阅览室 服务品牌 

分 类 号：G252.6[文化科学—图书馆学]