构建铁路保价运输客户服务体系的研究  

Research on Establishing Customer Service System of Value-insured Transport

作　　者：王德占[1] 

机构地区：[1]呼和浩特铁路局货运处,内蒙古呼和浩特010057

出　　处：《铁道货运》2010年第1期1-4,共4页Railway Freight Transport

摘　　要：分析铁路保价运输的主要特点和现状,研究建立铁路保价运输客户服务体系的相关问题,阐述通过树立保价品牌,完善保价规章制度体系,提供优质服务,提高安全防范能力,加大保价营销宣传力度,以及建立快捷赔付机制、加强保价理赔服务质量监督、建立诚信货主评价机制等措施,以提高铁路保价运输服务水平。The authors analyze the main characteristics and current situation of railway value-insured transport,study the relative problems on establishing customer service system of railway value-insured transport.In order to improve the service quality of railway value-insured transport,the authors put forward measures including setting up the brand of value-insured transport,improving the regulation and rule system on value-insured transport,supplying high-quality service,raising the protection ability against safety problem,strengthening the marketing of value-insured transport,establishing fast compensation mechanism,strengthening the supervision on compensation service quality,forming customer's faith evaluation system,etc.

关 键 词：铁路 保价运输 服务体系 

分 类 号：U294[交通运输工程—交通运输规划与管理]