产品服务系统理论和关键技术探讨  

Theory and key technology of product service system

作　　者：顾新建[1] 李晓[1] 祁国宁[1] 纪杨建[1] 唐任仲[1] 江平宇[2] 

机构地区：[1]浙江大学现代制造工程研究所,浙江杭州310027 [2]西安交通大学机械制造系统工程国家重点实验室,陕西西安710049

出　　处：《浙江大学学报（工学版）》2009年第12期2237-2243,共7页Journal of Zhejiang University：Engineering Science

基　　金：国家自然科学基金资助项目(50975255);国家"863"高技术研究发展计划资助项目(2007AA040607);浙江省科技计划资助项目(2009C11163)

摘　　要：针对当前制造企业正在向服务业拓展,产品服务系统作为一种新的制造系统模式正在迅速发展的态势,从用户对服务的需求、企业通过服务促进产品创新、企业差异化竞争的需要、企业争取客户的需要、环境保护的需求,以及信息及网络技术对产品服务的推动作用等角度分析了其背景.综述了产品服务系统相关研究和实践的发展,分析了各种产品服务的特点和产品服务系统理论,以及产品服务系统的共性的关键技术,主要包括:产品服务全生命周期管理理论和方法、产品服务系统的组织和过程优化理论;面向产品服务的设计技术、面向产品服务的用户需求挖掘技术、产品维修服务技术、产品服务信息采集技术、产品服务的人性化技术等.综述了一些产品服务系统的功能和特点.At present, the manufacturing enterprises are extending to the service industry, and product service system（PSS） is developing rapidly as a new manufacturing system mode. The background of PSS was analyzed, in view of the demand of users for the service, the product innovation through the service from enterprise, the demand for the difference competition, the demand for the protection of surroundings, and the role of information and web technology. The development of relative theory and practice of PSS was summarized. The characteristics of various product services were analyzed. The theories of PSS were researched, which include, the theory and method for the management of lifecycle of product services, the optimization theory for organization and process of PSS et al. The key technologies were studied, such as.. the product design for the product services, the technology of mining the user demand for the product services, the technology of product maintaining service, the technology of collection information of product services, the humanness technology of product services, et al. The function and characteristics of some PSS were summarized.

关 键 词：产品服务系统 产品全生命周期管理 产品增值服务 制造增强型服务 制造业服务化 

分 类 号：TP311.5[自动化与计算机技术—计算机软件与理论]