导入ISO9000质量管理体系 提高医院质量管理水平  

Introduction and Practice of ISO9000 Quality Management System to Improve the Level of Hospital Quality Management

作　　者：朱世卿[1] 赵应海[1] 郭荣[1] 邵士川[1] 

机构地区：[1]山东省泰安市中心医院,山东泰安271000

出　　处：《中国卫生质量管理》2010年第1期53-56,共4页Chinese Health Quality Management

摘　　要：通过建立和完善医院质量管理体系,使得医疗服务环境不断优化,医务人员服务态度明显改善,服务行为进一步规范,医疗质量和服务水平全面提升。By establishing and improving the ISO9000 quality management system in my hospital, medical service environ- ment has been continuously optimized, service attitude of the staff has been obviously improved, service behavior has been further standardized, and the medical treatment quality and service level have been promoted overall.

关 键 词：ISO9000质量管理体系 实践 成效 

分 类 号：R197[医药卫生—卫生事业管理] R197.32[医药卫生—公共卫生与预防医学]