时点实时预约挂号的实践与思考  

Practice and review on real-time hospital booking registration

作　　者：张志强[1] 李庆丰[1] 方志华 

机构地区：[1]广州市红十字会医院,510220 [2]广东阳光康健医疗投资管理有限公司

出　　处：《中华医院管理杂志》2010年第2期90-93,共4页Chinese Journal of Hospital Administration

摘　　要：介绍了实现门诊现场、网站、电话、短信等多途径时点实时预约挂号的方法。提出了实现时点实时预约挂号是提高门诊服务质量的重要举措；信息化技术支撑是实现时点实时预约挂号的必备条件；统一诊号资源池是实现时点实时预约挂号的重要基础；持卡预交金模式是提高预约挂号效率的重要手段；强化配套管理是实现时点实时预约挂号的重要保证；与第三方合作是快捷实现预约挂号的有效途径。探索了实现时点实时预约挂号的相关问题。This paper described the practice of real-time booking registration, in which the patients may freely choose their visit time points, by such means as the outpatient clinic, website, telephone or short messaging. Such booking registration is an important measure to improve service quality at outpatient clinics; information technology is a prerequisite for real-time booking registration; pooling of outpatient ID number resources is key to setting up the booking registration; the prepaid card deposit practice makes booking registration more efficient; enhanced management for supporting services safeguards booking registration; cooperation with qualified third parties is an effective way to accomplish booking registration in a convenient manner. This paper also probed into other issues in relation to realtime booking registration.

关 键 词：预约挂号 实时预约 时点挂号 医院信息系统 

分 类 号：R197.3[医药卫生—卫生事业管理]