网络时代参考服务的变化与对策  

Discussion on the Variations of and Countermeasures for the reference Service in the Network Times

作　　者：陈文斌[1] 刘芳[1] 

机构地区：[1]湖北工业大学图书馆,湖北武汉430068

出　　处：《科技情报开发与经济》2010年第4期15-16,共2页Sci-Tech Information Development & Economy

摘　　要：从参考服务期望值提高、读者辅导工作日益受到重视、服务形式分化3个方面,探讨了网络时代参考服务的重要变化,分析了参考馆员应该如何适应网络时代要求的问题。From three aspects of the increase of the expectation on reference service, the more and more attentions paid to the reader guidance, and the differentiation of service forms, this paper probes into the main changes of reference service, and analyzes the problem of how a reference librarian to meet the requirements of the network times.

关 键 词：参考服务 期望值 读者辅导 服务形式 网络时代 

分 类 号：G252.6[文化科学—图书馆学]