手机界面中基于情境的用户体验设计  

Scenario-based user experience design in mobile phone interface

作　　者：罗仕鉴[1] 朱上上[2] 应放天[1] 张劲松 

机构地区：[1]浙江大学工业设计系,浙江杭州310027 [2]浙江工业大学艺术学院,浙江杭州310032 [3]美国虹软科技有限公司杭州技术中心用户体验设计部,浙江杭州310012

出　　处：《计算机集成制造系统》2010年第2期239-248,共10页Computer Integrated Manufacturing Systems

基　　金：国家自然科学基金资助项目(60503068);国家863计划资助项目(2006AA04Z103);国家科技支撑计划资助项目(2007BAH11B04);浙江省自然科学基金资助项目(Y1080457)~~

摘　　要：为进一步探索用户体验在手机界面设计中的应用,提出了基于情境的用户体验设计研究方法。分析了用户体验设计、基于情境的设计和基于情境的原型法等相关研究,将用户体验设计分为问题情景、求解情境和结果情境三个维度,通过信息在需求分析、开发设计和设计测试之间的传递与转化,构建了基于设计流程的用户体验设计情境维度模型。讨论了用户体验与人-产品-环境所构成的互动关系,提出了基于情境的用户体验设计人机系统模型。以某手机英语移动学习软件界面设计为例,验证了基于情境的用户体验设计的有效性和实用性。An approach of scenario-based User Experience Design （UED） method was proposed for further exploring the application of user experiences in mobile phone interface design. The related literatures of UED,scenario-based design and scenario-based prototype methods were analyzed. The UED process was divided into three dimensions including problem scenario,solution scenario and result scenario. Through information transformation among requirement analysis,development design and design test,the UED scenario model based on design process was constructed. The interactive relationship between UED and human-product-environment was discussed,and the scenario-based UED human-machine system model was proposed. Finally,the effectiveness and practicality were verified by an example of some English mobile learning software interface design.

关 键 词：产品设计 情境 用户体验 人机交互 可用性 移动学习 

分 类 号：TH391[机械工程—机械制造及自动化] TP301[自动化与计算机技术—计算机系统结构]