运用六西格玛管理方法降低医院病区药品收入比例  

Decreasing inpatient drug income ratio by six sigma management

作　　者：詹才胜[1] 吴红[1] 姜春华[1] 姚燕娟[1] 孙渊[1] 徐灵[1] 

机构地区：[1]浙江省台州医院,浙江省临海市西门街150号317000

出　　处：《中国医院》2010年第4期71-72,共2页Chinese Hospitals

摘　　要：目的:降低住院患者的药品费用支出,在一定程度上缓解群众"看病贵"问题。方法:运用六西格玛管理工具中的定义、测量、分析、改进和控制5个步骤,对住院患者的用药情况进行分析,找出影响医院病区药品收入比例增高的主要因素,通过合理用药和对贵重药品的限量使用等措施来降低患者的药品费用。结果:通过改进和控制措施,使医院病区药品收入比例从原来的40.13%下降到37.78%。结论:六西格玛在医院的应用,体现了以患者为中心、提高医疗服务质量的服务理念,注重社会效益,着力解决群众"看病贵"的问题。Objectives： To decrease inpatient drug income ratio and to ease the unaffordable and inaccessible of medical service. Methods： According to 5 processes such as concept, measurement, analysis, promotion and control of six sigma management tool, inpatient＇ s prescription was analyzed to find main factors influencing drug income ratio. Measures such as rational drug use and limited use expensive drug reduced patient＇ s drug expenditure. Results： inpatients＇ drug income ratio was decreased from 40.13% to 37.78%. Conclusions： Six sigma management has reflected the conception of patient centered and has improved medical service quality. It is focused on social effectiveness and eases the problem of inaccessible of medical service.

关 键 词：六西格玛 医院病区 药品收入 

分 类 号：R197.322[医药卫生—卫生事业管理]