基于顾客满意度的质量成本优化模型  

Quality Cost Optimization Model Based on CS

作　　者：辛制高[1] 赵旭[1] 

机构地区：[1]上海理工大学管理学院,上海200093

出　　处：《北京邮电大学学报（社会科学版）》2010年第2期57-60,共4页Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition)

摘　　要：基于对传统质量成本模型的深入研究分析,从顾客满意度的角度进行模型优化。在之前的顾客满意度质量成本模型不足之处基础上,提出了基于顾客满意度的质量成本优化模型,这一模型更加贴近实际,有更大的操作性。Based on the traditional quality cost models, this article focuses on customer satisfaction. In the previous, customer satisfaction in the quality cost model is inadequate, but this article proposes a quality customer satisfaction model based on the cost optimization model. This model is more close to reality, and there is a greater maneuverability.

关 键 词：客户满意度 质量成本 优化模型 

分 类 号：F606[经济管理—产业经济] F713.55