门诊护理管理方法的探讨与实施  

Study and implementation of patient care management

作　　者：曾小英[1] 

机构地区：[1]深圳市第二人民医院,广东深圳518035

出　　处：《中国当代医药》2010年第16期147-148,共2页China Modern Medicine

摘　　要：门诊是医院面向社会的窗口,门诊质量是医院医疗技术水平和医疗服务质量的综合体现,是衡量医院管理水平的重要标志。护理质量的高低直接关系到患者获得的服务质量的高低。作为门诊护理工作的管理者要善于发现问题,及时总结经验,提高门诊的护理质量,使患者得到满意的服务。Outpatient hospital window for the community, outpatient hospital care quality is the technical level and a comprehensive reflection of the quality of medical services. Hospital outpatient quality management measure an important indicator. The quality of care patients receive is directly related to the level of quality of service. As out-patient care managers should be good at discovering problems, sum up experience and improve the quality of outpatient care, in which patients are satisfied with the services.

关 键 词：门诊 管理理念 人性化 个性化 

分 类 号：R473[医药卫生—护理学]