“人性化”的口腔门诊环境对病人心理影响的评价  

The Evaluation of Humanization Environment of the Dental Clinic Psychological Effect for Patients

作　　者：牛文辉[1] 王珑[1] 张颖 黄永清[1] 

机构地区：[1]宁夏医科大学口腔医学院,宁夏银川750004 [2]宁夏皓雅齿科,宁夏银川750004

出　　处：《哈尔滨医药》2010年第3期35-36,共2页Harbin Medical Journal

摘　　要：目的分析构建舒适的口腔门诊环境对病人心理的影响。方法从口腔诊室的室内设计和"人性化"的服务来营造口腔诊室"人性化"的舒适环境。结果舒适的口腔门诊环境明显缓解了病人就诊时焦虑,恐惧心理,加强了医患的沟通,提高了医疗质量。结论舒适的口腔门诊环境提高了医疗服务质量,减少了医疗纠纷的发生,值得进行临床推广。Objective Analysis of the comfortable environment for dental clinic patients psychological effect.Methods From the interior design office of Humanization and service create oral clinic humanization and comfortable environment.Results Comfortable environment of oral clinic was obviously alleviate dental clinic patients when anxiety,fear,and strengthen the doctor-patient communication,improve the medical service quality.Conclusion Dental clinic comfortable environment improves medical service quality,reduce the medical disputes occurred,and should to be spread in clinical.

关 键 词：口腔门诊环境 心理影响 评价 

分 类 号：R471[医药卫生—护理学]