三甲医院院外门诊体检者体检意愿调查分析  

Investigation and Analysis of Public's Desire of Health Examination in Outside Outpatients of three levels of First-Class Hospital

作　　者：叶志君[1] 张建萍[1] 彭祥慧[1] 

机构地区：[1]四川省人民医院门诊部,成都610072

出　　处：《临床护理杂志》2010年第3期7-9,共3页Journal of Clinical Nursing

摘　　要：目的调查社区居民的体检意愿,评价三甲医院院外门诊的体检服务质量。方法通过发放调查表的方式调查社区居民的体检周期、体检原因,比较被调查者对三甲医院院外门诊与三甲医院本部之间和三甲医院院外门诊与其它门诊提供体检服务认知度的差异。结果体检者以1年1次和2年1次为主,分别为31.73%和40.38%;自己安排定期体检占69.23%,单位组织体检占17.31%,招工体检占11.54%;被调查者选择到三甲医院院外门诊就诊与服务态度好、就诊无需等候、价格更合理密切相关(P<0.01);与其它门诊比较,三甲医院院外门诊在服务态度、结果准确性及体检结果得到认可等方面有较大优势(P<0.01)。结论社区居民体检意识较好,定期体检者已经达到较高比例,三甲医院院外门诊开展健康体检服务具有较大优势,值得推广。Objective To investigate the community residents＇s desire of health examination,and evaluate the service quality of health examination in outpatients of first-class hospital. Methods Investigate the period and reasons of health examination of community residents by questionnaire,and analyze the differences of the health examination knowledge between outside outpatients and headquarters of first-class hospital,and other clinics. Results The rate of annual and biennial health examination personnel was 31.73% and 40.38%,respectively. Periodical arrangement on their own,organization by their companies and recruitment were involved in the main reasons of health examination,and their rate was 69.23%,17.31% and 11.54% respectively. The choice to do health examination in outside outpatiens of first-class hospital was correlated with good service attitude,no waiting time and reasonable price. And the service attitude,accuracy and acknowledgement of the results from outside outpatients of first-class hospital were better than those from other clinics. Conclusions Community residents have better desire of health examination,the percentage of periodical health examination approaches much higher. Outside outpatients of first-class hospital have advantage in developing health examination service,it is worth popularizing.

关 键 词：体格检查 门诊医疗 三甲医院 

分 类 号：R194.3[医药卫生—卫生事业管理]