网络点击合同下在线消费者权益保护的法律问题研究  

A Research on Legal Issues in Rights Protection for Customer in Click and Point Contracts

作　　者：潘军[1,2] 崔宏利 

机构地区：[1]北京大学法学院,北京100871 [2]徐州建筑学院人文社会科学学院,江苏徐州221116

出　　处：《重庆邮电大学学报（社会科学版）》2010年第4期21-26,共6页Journal of Chongqing University of Posts and Telecommunications(Social Science Edition)

基　　金：江苏省教育厅高校哲学社会科学研究基金项目:电子商务法律纠纷研究(08SJD8200021)

摘　　要：网络点击合同的出现是网络垄断势力不断扩张的结果。网络管理的非中心化强迫在线消费者被动服从网络服务商制订的不公平、不合理规则,使合同利益向己方倾斜。在线消费者公平交易权、知情权、隐私权、退换货及求偿权、人身财产安全保障权是未来《消费者权益保护法》、《合同法》等亟待完善的方面。行业自律、行政及法律手段三方并举,是切实保护在线消费者合法权益、维护法律正义、减少网络行为盲目性的理智选择。The expansion of network monopoly brings click and point contracts.Non-centralized management of network makes on-line customer face unfair and unreasonable rules set by network servers who benefit themselves.The rights of fair-dealing,inside-formation-getting,privacy,returning and replacing goods,asking for compensation,body and fortune security are the main aspects of improving Customer Rights Protection Law,and Contract Law in the future.In order to protect legal rights of on line customers,maintain justice and degrade blindness of network behavior effectively,profession self-discipline,administration and legal means ought to be the reasonable choices.

关 键 词：网络点击合同 消费者 权益保护 

分 类 号：D923.8[政治法律—民商法学]