北京市社区居民卫生服务利用及满意度调查  

Utilization and satisfaction to community health service among residents of Beijing

作　　者：乔磊[1] 刘巍[1] 陈琦[1] 杨世兵[1] 刘温文[1] 王亚东[1] 

机构地区：[1]首都医科大学卫生管理与教育学院社会医学与卫生事业管理系,北京100069

出　　处：《中国公共卫生》2010年第7期916-917,共2页Chinese Journal of Public Health

基　　金：北京市政府工程(2006年第118号)

摘　　要：目的了解北京市城区居民对社区卫生服务利用和满意度情况。方法采用系统随机抽样方法对北京市6城区居民社区卫生服务利用情况和满意度进行调查,使用Stata10.0统计软件进行分析。结果自感病情较轻时,76.84%居民选择社区卫生服务站;居民就诊主要原因依次为治疗、购药和诊断,分别占35.04%,19.97%和16.26%;居民对社区卫生服务总体满意度为90.07%,满意度较高的项目依次为方便程度、服务态度、解释/交流和等候时间;满意度分别为94.44%,92.12%,89.68%和89.08%;满意度相对较低的项目是机构设施/设备和药品价格。结论北京市社区居民的医疗卫生服务利用和满意度较高。Objective To find out the utilization and satisfaction to community health service（CHS） among the residents in six urban districts of Beijing and to propose suggestions for carrying out community health service.Methods Systematic random sampling method was aplied to select urban residents for an investigation on community health service utilization and satisfaction.Stata 10.0 was used in statistical analysis.Results Of all residents surveyed 76.84 percent chose community health service when they had minor illenss.The main causes of the residents coming to the community health institutions were to obtain treatment（35.04%）,to procure medicine（19.97%） or to get diagnosis（16.26%）.The overal satisfaction rate of the residents to community health service was 90.07 percent.The satisfaction rates for the residents to accessebility,attitude,communication and waiting time of the community health service were 94.44%,92.12%,89.68%,and 89.08%,respectively.But the satisfaction rates were only 55.99% and 69.67% for the residents to institutional facileties and drug price.Satisfaction rate was significantly correlated with age of residents（χ2 = 10.62,P = 0.014）,income level（χ2 =18.46,P 0.01） and types of medical payment of the residents（χ2 = 11.32,P = 0.010）.Conclusion The utilization rate and satisfaction rate for community health service are high among residents in Beijing.

关 键 词：社区卫生服务利用 满意度 社区居民 

分 类 号：R195[医药卫生—卫生统计学]